As an online business in Nigeria, social media has been part of the means for our success in getting customers to know our business and services. Traditionally, businesses use printed media, such as newspapers, flyers, magazines etc., as means for promoting their services, but the downside of such means is the cost and limitation (coverage…
Has it ever occurred to you that you have pictures which you will like to share with your family, relatives or friends but, unfortunately, they are in hard copy and in an album and the only way to share them is, either, when those you want to share them with come visiting or you take…
Since social media customer service started, the ways in which businesses and companies attend to their customers are no longer limited to customers visiting offices or customer service centres, as well as making phone calls, in order for their complaints to be resolved. From experience, it can be frustrating to call a customer service centre…