As an online business in Nigeria, social media has been part of the means for our success in getting customers to know our business and services. Traditionally, businesses use printed media, such as newspapers, flyers, magazines etc., as means for promoting their services, but the downside of such means is the cost and limitation (coverage…
Since social media customer service started, the ways in which businesses and companies attend to their customers are no longer limited to customers visiting offices or customer service centres, as well as making phone calls, in order for their complaints to be resolved. From experience, it can be frustrating to call a customer service centre…
Facebook as a Social Media Platform has become a norm for marketing all sorts of products and services with astonishing results when done effectively. Businesses benefit from social media to the extent that companies generate more leads compared to contemporary means of marketing. Accordingly, there are various social media platforms which can be used to…